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Terms of service

Contract of delivery of merchandise 

 By placing an order, you confirm to purchase for private purposes exclusively.

 For orders placed online at, we enter into English language contracts only. When you order merchandise on our website, your contract is with (address), and you also enter into a contract with the respective Qanita Bilal partner. Our partners are specifically identified on each product details page. 

 By clicking on “Buy now”, you are placing a binding order for the items in your shopping cart. Once you have submitted your order, we will contact you to confirm your order.

 After confirmation, we will send you an e-mail acknowledgement of your order. This confirms that we have received your order but is not an acceptance of your offer. A binding contract is formed when the items have been dispatched. 

 In the event that an item you have ordered is unavailable, we will let you know as soon as we can and, where payment will be handled as per our policy. 

 We do not assume the risk of having to procure ordered merchandise elsewhere (procurement risk). This applies also to orders for generic goods (where only the type and features of the goods are described). We are obliged only to make deliveries from our available stock and from the stock we have ordered from our suppliers. Where we make deliveries of goods from our available stock, the goods provided will be consistent with the order made by you. Our stock includes the relevant Qanita Bilal partner’s stock from where merchandise is ordered. Where time periods are expressed in working days, a working day means all of the days between Monday and Friday inclusive, but not public holidays. 

 We reserve the right not to accept an order or to cancel the order if the order is being placed by the use of software, robot, crawler, spider or any automated system or scripted behavior and any use of third party services used to place an order on your behalf

 We will inform you about the expected delivery time when your order is confirmed.

 Prices, shipping costs and express delivery 

 All prices on our website are given in PKR. The prices given on the website on the date the order is placed shall apply. The stated prices are final prices (totals) and include taxes at the applicable statutory rate. All items remain our property or the property of the relevant partner, as the case may be, until full payment of the purchase price. 

 We deliver worldwide. For details of delivery charges per region, please refer to Delivery Charges .

 If you decide to return any item for which long-distance delivery fees have been charged, we will not refund the long-distance delivery fees even if the full order is returned. Your statutory rights remain unaffected.

 If you decide to return any item, please refer to our detailed returns and exchange policy page. We will not refund any additional cost associated with delivery.


We accept the following payment methods: COD (only available for Pakistan), Jazzcash, Easypaisa, Debit and Credit cards. We reserve the right not to accept certain payment methods for a given order and to refer to other payment methods. 

Please note that we only accept COD from accounts within Pakistan. You are responsible for any costs associated with money transactions.  

In the case of credit card purchases, your card will be charged when you place an order on the website.  

You consent to receiving invoices and credits solely in electronic form.